Delivery Policy
As soon as we receive your order, we will process it and notify you of product availability within 1-24 hours. Delivery times may vary depending on your shipping address, order time, and product availability.
At the time of processing your order, we will inform you about the available shipping options, costs, and estimated delivery date.
Shipping Methods:
Delivery in Ho Chi Minh City & Hanoi:
Delivery Service: GrabExpress
Delivery Time: Express delivery & scheduled delivery
Cost: We will inform you of the service fee based on the shipping address when processing your order.
*Free shipping for orders over 1,000,000 VND
Delivery to other provinces nationwide:
Delivery Services: ViettelPost, GHN, SPXExpress
Delivery Time: 3-7 working days & scheduled delivery
Cost: We will inform you of the service fee based on the shipping address when processing your order.
*Free shipping for orders over 1,000,000 VND
Return & Exchange Policy
How to Modify or Cancel an Order:
If you need to change any information, products, or shipping address, or if you wish to cancel your order, please inform us, and we will process the request accordingly. If the order has not yet been processed and shipped, we will make the necessary adjustments to meet your request.
If your order has already been processed and handed over to the shipping service, please refuse to accept the package upon delivery. The shipping provider will return the order to us.
How to Return an Order:
All orders are protected under our 7-day return policy. If your order does not meet your expectations, we offer return options and appreciate your feedback.
Return Conditions:
Return Period: Within 7 days from the date you receive your order.
Product Condition: The product must remain in its original condition, with its seal intact.
Return Shipping Costs: We will inform you of the return shipping cost based on your location. The return shipping fee will be deducted from your refund amount.
Refund Processing Time: 7-15 working days.
Free shipping on orders over 1.000.000VNĐ
